About Primus − Network Services Career Opportunities
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common . devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
Database Administrator The Database Administrator is responsible for ensuring the stability and integrity of Primus Canada’s databases (Oracle, Informix, My SQL and MS SQL) by providing critical support for the database production environment. Primarily, this position monitors the day to day operations of the relational database business systems, troubleshoots production database and user problems, schedules & monitors nightly and weekend processes and ensures completion of database back up at scheduled times. In addition, this position also schedules and monitor month end processes (aging, purge/archive) and generates various ad hoc database reports as per requirements. |
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Responsibilities: |
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Maintain and support Oracle, Informix, MySQL and MS SQL databases. - Monitor and check all logs on MS SQL server machine(s). - Monitor and check all logs on Oracle, MySQL and Informix server machine(s). - Monitor database performance including access time. Perform validation checks, change file sizes etc. to ensure acceptable performance. - Check SQL Server error log. - Assist with trouble shoot production application issues for Great Plains etc. |
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Monitor SQL database abuse and take appropriate action. |
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Monitor & check backup status, ensure size stored on tape is acceptable & assess when new tape sets are required. |
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Archive PCS history and store it on an offline database. |
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Schedule and monitor month end process (aging, purge/archive). |
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Monitor the scheduling and execution of nightly and weekend processes to ensure stability of databases. |
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Maintain application specific backup and recovery files |
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Produce ad hoc queries and reports as per requirements. |
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Consult with systems development group on the impact of new applications on the databases. |
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Maintain accurate and up to date database system documentation. |  What We’re Looking for In You: |
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3-5 years of Database Maintenance and Trouble shooting experience in medium sized client server environment running MS SQL 2008 or higher (vs4.21) as well as Oracle 10g. |
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Telecommunications background a definite asset. |
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Minimum Education: Post Secondary College education (Certificate/Diploma) in Computer Science, IT or equivalent. |
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Preferred Education: Post Secondary University education (Bachelors) in Computer Science, IT or equivalent. |
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Oracle/MS SQL DBA Certification, an asset. |
| Advanced knowledge of MS SQL administrative tools and utilities | |
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Advanced knowledge of Data Transformation Services and MS Powershell |
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Advanced knowledge of MS SQL replication and failover. |
| Advanced knowledge of Oracle administrative tools and utilities. | |
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Advanced knowledge Transactional SQL and database servers. |
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Knowledge of OLAP. |
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Knowledge of billing systems. |
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Knowledge of Visual C++ and FoxPro. |
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Some knowledge of Informix and 4 GL would be an asset. |
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Understanding of Financial Software applications would be an asset. |
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Working knowledge of MS Word, Excel and Access |
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Good interpersonal skills for effective interaction with system users & third parties. |
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Ability to communicate and interpret technical information. |
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Good written communication including the ability to create and interpret reports if required. |
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Excellent analytical and problem-solving skills. |
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Knowledgeable in current and emerging technologies, market trends, application development methodologies. |
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common . devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
Managed Services Technician The Managed Services Technician is responsible for the ongoing monitoring and maintenance of all devices under the responsibility of the Managed Services and Data Center Operations teams in a 24x7 service environment. This position is responsible for watching the monitors of Managed server and network devices and responding to alerts. It also includes patching servers and upgrading network device operating systems, monitoring event logs, checking backup reports for servers and network devices as well as making firewall changes. This role includes first level Managed Services response and troubleshooting for customer requests and issues as reported through tickets and a phone queue. In addition, the technician is responsible for escorting collocation clients visiting the data centre to work on their equipment and regular walk-arounds of the facility to ensure that everything is functioning properly. Reporting directly to the Manager, Data Center Operations, this role provides services for MSA and MNS and IDC. |
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Responsibilities: |
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Provide a professional, prompt first level systems and network administration support to Primus customers via ticket system, phone queues and on site. |
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Support issues vary between assisting customers with minor software/hardware technical problems to providing initial research and issue documentation for Senior Server and Network Administrators. |
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Coordinate all new Primus or client device installations in Data Center via Customer Implementation Team or Network or Managed Systems Administration Teams. |
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Audits including (but not limited to): event log reports, client space electrical consumption, site and systems security, server and network device backups. |
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Use Monitoring software to maintain Primus and colocation client systems. |
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Service and performance monitoring and response where necessary and applicable (client network, server, hosting applications) |
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Assist with inventory management and auditing of managed/rental devices as well as Data Center stock (firewalls, routers, server components, ethernet and power cables, KVM gear, etc.) |
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Maintain high level of customer satisfaction and encourage usage of Managed Services |
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Refer appropriate calls and escalate customer inquiries to Senior Systems and Network Admins or to other departments as required to ensure problem resolution in a timely manner. |
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Make follow up calls to customers on outstanding issues - ensure satisfaction and confirm problem resolution. |
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Update customer’s account in the system with the problem reported, resolution and timelines. |
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Creation and maintenance of policies, procedures and technical documentation libraries. |
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Follow Change Management Procedures |
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Disaster recovery management (backup checks, ERD updates, documentation updates, TFTP backups, weekly generator testing etc.) |
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OS/Application/Network Device security monitoring and management |
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Perform maintenance during off-hours scheduled maintenance windows (OS/application patching, hardware upgrades, migrations, etc.) |
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Emergency response to alarms within the data center facility |
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Performing system backups and tape swaps including off site tape backup management |
| Additional Responsibilities: | |
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Perform daily and weekly server room clean up. |
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Maintain server room infrastructure (cabinets, shelving, etc). |
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Assigning IP space and DNS setup for collocation clients. |
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Emergency on-call and shift work including midnights, weekends and on-call. |
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Use Monitoring software to maintain Primus and colocation client systems. |
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Maintain security integrity at Primus based on security policies. |
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Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre |
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Support of and maintaining Primus’ SAS70/CICA5970/PCI compliance through established processes as required | What We’re Looking for In You: |
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1-2 years of trouble shooting experience in small to medium sized client-server and network environment |
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Minimum Education: Post-Secondary College education (Certificate/Diploma) in Computer Science, IT or equivalent |
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Certifications: Minimum 1 entry level certificate from an industry leading vendor (e.g. Microsoft MCP, Cisco CCENT, VMWare VCP, etc) |
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Recent experience in consistently meeting the demands of an aggressive Service Level Agreement as a systems administrator |
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Recent experience providing exceptional customer service to external clients |
| Excellent written and oral communication skills with the ability to follow up and troubleshoot issues | |
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Strong attention to detail and excellent multi-tasking abilities |
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Demonstrated problem solving abilities |
| Technical Skills: | |
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Basic to Intermediate knowledge of MS Windows Server installation, setup/configuration and administration (2008, 2003, 2000, NT);Networking technologies, including firewalls, switches, routers, load balancing, VPN |
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Basic knowledge of Active Directory maintenance, Microsoft Exchange maintenance, IIS/Apache maintenance, TCP/IP |
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Experience assembling, troubleshooting, and replacing server hardware and RAID storage components |
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Experience configuring and troubleshooting Cisco network hardware including PIX/ASA firewalls, switches, routers, load-balancers. Experience with other vendor network technology is an asset |
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Basic knowledge of Linux installation, setup and maintenance, ColdFusion Administration, MSSQL/MySQL Database administration is an asset |
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Basic to intermediate knowledge of HTML, HTTP, SMTP, FTP, SSH and SSL protocols |
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Valid driver's license and access to a vehicle (travel to off-site data centre is required on occasion) |
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Superior communication skills (written and oral) |
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Ability to organize your own work and work with minimal supervision |
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Ability to adapt to ongoing changes in processes, priorities, tasks and workload and the ability to work under pressure in a team environment |
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common . devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
Project Manager As a Project Manager in the Networking Services PMO, you will lead cross functional teams through the initiation and planning, execution and delivery of Primus Canada’s strategic and tactical initiatives. This position requires a highly motivated, flexible and personable individual who can motivate and lead teams comprised of varying technical levels. This position demands strong communications skills and you must be able to effectively communicate with all levels of the organization. At Primus, you will be working in a fast paced, challenging, and highly technical environment. |
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Responsibilities: |
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| Project Initiation and Planning: | |
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Work with Functional Managers to assemble project teams. |
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Work with Project team members to prepare project plans |
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Develop Project Charters and detailed work plans outlining clear objectives, timelines, budgets, risks and constraints. |
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Effectively communicate project goals, objectives and plans to team members and stakeholders. |
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Ensure key milestones are highlighted and well understood by team members and stakeholders |
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Identify project constraints and find ways to work within them |
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Highlight and manage project dependencies |
| Project Execution and Control: | |
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Lead and facilitate structured and regular meetings as necessary for successful communications amongst all team members |
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Ensure project deliverables are completed on time with a high degree of quality |
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Lead and facilitate structured check point reviews with project stakeholders as necessary |
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Delegate tasks and responsibilities to appropriate personnel |
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Prepare and release weekly project updates to PMO |
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Follow through on all deliverables and action items committed to by project participants |
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Track status on project tasks, activities, and milestones to plan and escalate deviations |
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Identify and resolve issues and obstacles that affect the project timeline |
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Identify and manage potential project risks |
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Identify and manage project dependencies and critical path |
| Project Closure: | |
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Track and manage operational hand over activities |
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Facilitate post implementation project reviews |
What We’re Looking for In You: |
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5+ years of Project Management or Coordination in Telecommunications industry |
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Demonstrated experience in managing and co-ordinating complex network projects in a company with a regional or national delivery network |
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Previous experience managing teams in matrix based organization required |
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Previous experience and ability to provide solutions while managing tight deadlines and motivating others required |
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PMP is considered an asset |
| Minimum Education: Post Secondary education in Project Management or equivalent | |
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Preferred Education: Bachelor's degree in Computer Science, Engineering, or in a related discipline is an asset |
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PC Skills – Working knowledge of MS Word, Excel, Project, Power Point, Outlook |
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Working knowledge of Windows NT/95/98 |
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Knowledge of telecom voice and data products and services |
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Strong interpersonal skills for effective interaction with senior management, employees and third parties |
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Ability to participate in meetings, conduct and lead discussions |
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Brainstorming and conflict resolution techniques |
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Data gathering and decision making techniques |
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Strong facilitation skills |
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Advanced oral and written communication skills |
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Ability to create and interpret guidelines, objectives and processes |
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Excellent reporting skills |
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Ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs, as well as being able to weigh alternatives for resolution required |
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common . devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
Systems Analyst, Cloud The System Analyst, in conjunction with System Architect is responsible for engineering the underlying service platform and service infrastructure. This includes but is not limited to applications and enhanced services for the Internet and the Voice Services platforms. Utilizing leading edge technology, scalability, security and sustainability will be the focuses of the System Analyst. Supporting new and existing products through interaction with both Operations and Product organizations will be key components of the role. |
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Responsibilities: |
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Building new services based on identified requirements. |
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Further develop and extend current platform and service offerings |
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Document all current and new services offerings for hand-off to System Administrators. |
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Researching new solutions and new technologies to provide solutions and recommendations for the Primus systems. |
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Develop redundancy in all aspects of new and existing products/technologies. |
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Develop contingencies for software, hardware and security related failures and problems. |
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Research, configure and test new hardware platforms as directed |
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Automate provisioning and other systems in new products and features. |
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Work with and mentor System Analysts and System Administrators. |
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Report and analyze performance and capacity of Primus Canada enhanced services |
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Create Work Orders and Documentation related to the Primus Network. This includes, but is not limited to new build outs, changes to the existing infrastructure, and moving services/equipment around to better facilitate optimal server performance. |
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Provide Backup on Call support for Systems Administration staff. |
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On call duties as per requirement, must be accessible after hours for server problems or outages |
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Work on various projects as required |
What We’re Looking for In You: |
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4 to 7 years of Systems Administration or System Analysis (Unix/Linux) |
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Post-Secondary Education (Certificate/Diploma) in IT |
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Advanced Knowledge of Linux/UNIX |
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Advanced Knowledge of Virtualization Technology (VMWare/Xen/KVM/Hyper-V) |
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Advanced knowledge of Enterprise Storage systems (NFS, FC/iSCSI/FCoE) |
| Advanced knowledge of Internet Protocols (i.e.: DNS, RADIUS, SMTP, POP3, IMAP, HTTP, HTTPS, NNTP, NTP, NFS, SNMP, LDAP, etc.) | |
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Advanced knowledge of Network Protocols, TCP/IP |
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Advanced knowledge of LAN environments |
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Working Knowledge of Cloud computing concepts (IaaS/SaaS/PaaS) |
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Working knowledge of network and systems security |
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Working knowledge of Perl programming |
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Working knowledge of Microsoft Windows 2000 Server |
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Working knowledge of WAN environments |
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Working knowledge of Database Applications (i.e. Mysql, Postgres SQL, Oracle, MS SQL) |
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Good interpersonal skills for effective interaction with clients and third parties. |
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Ability to participate in meetings. |
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Ability to participate in vendor related discussions |
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Must posses good problem solving and decision making skills. |
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common . devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
Edge Services, Network Analyst The Edge Services, Network Analyst is responsible for researching, planning and co-coordinating Edge network upgrades, enhancements, improvements and/or newly required service deployments and providing level4 operational support. This position plans and analyses Edge network upgrades as well as new deployments, identifies network change control factors, participates in testing the changes & compiles test data for service deployments, prepares detailed documentation and network diagrams and issues work orders (to Network Operations or other relevant departments) to deploy new services (i.e. VOIP, DSL, Fibre deployment etc.) in the operational network. |
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Responsibilities: |
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Network topology, facilities, network hardware, IOS (Internal Operating System for routers) considerations and IP planning. |
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Provide level 4 operational support for Edge Network and Primus local service issues. |
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Plan, identify and analyze costing considerations of upgrades as well as new deployments. |
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Identify network change control factors when planning a network change. Participate in testing of the required changes, track change control factors and compile test data for service deployments. |
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In a test lab environment, research new access devices and services and deploy requirements in the test lab. |
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Prepare detailed documentation and Network diagrams on: • Hardware specifications • Software specifications • Backplane • Costing • Circuits • Configurations • Design/architecture/infrastructure • Protocol interaction |
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Prepare documentation on Edge network plans (upgrades/new deployments) for distribution purposes to help operational teams with their training requirements and understanding network upgrades and/or new deployments. |
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Issue work orders to operational teams (SPE, SPO, BTS, Provisioning teams, Field Services etc.) for deployment of services. Ensure that network operations team fully understands the requirements and benefits of the new deployments or enhancements prior to implementation. |
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Co-ordinate the flow of work orders & sequence of steps initiated by the work orders to ensure completion of action items outlined. |
What We’re Looking for In You: |
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5-7 years of experience in a Telecommunications environment. |
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Post Secondary education in Networking or equivalent, CCIE (Routing & Switching ) |
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Excellent hands-on experience in IP backbones and IP services. |
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Telecommunications background required with an In-depth knowledge of MPLS, IP, ATM, SONET, DSL and VoIP. |
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Thorough knowledge of routing protocols and Ethernet switching |
| 3 Years Experience with DSLAM equipment | |
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2 Years Experience with BRAS preferably with ERX-1440, Ericsson Redback SE400 |
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3 Years Experience with MPLS L3VPN preferably with Ericsson Redback & Cisco |
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2 years hands-on experience with Routing protocols, Ethernet switching, VoIP/MGCP and DSL |
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Experience with fibre based facility deployment and operation an asset |
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Excellent analytical and problem-solving skills. |
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In-depth knowledge of telecommunications business, operations, functions and processes. |
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Knowledge in current/emerging technologies and application development methodologies. |
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Working knowledge of – Windows, MS Word, Excel, Access, Power Point, and Outlook. |
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Excellent hands-on experience in IP backbones and IP services. |
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Telecommunications background required with an In-depth knowledge of IP, ATM, SONET, DSL and VoIP. |
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Thorough knowledge of routing protocols and Ethernet switching |
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common . devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
Long Distance Purchasing Analyst The Long Distance Purchasing Analyst is responsible for daily and aggressive negotiations with our suppliers for the utmost in competitive rates and quality, to contribute to the overall optimization, efficiency and quality of the long distance network and success to the various sales channels. |
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Responsibilities: |
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Provide the direction for optimum sourcing of long distance toll services |
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Select products, find suppliers and negotiate prices |
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Work alongside other departments in the organization to understand routing requirements, particularly quality metrics and rates to be used for procurement purposes |
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Responsible for cost analysis, pricing support, and budgeting |
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Involved in routing decisions, contract management and bi-lateral negotiations |
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Present new ideas to Senior Management teams, write reports and help to interpret traffic data and trends |
What We’re Looking for In You: |
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Degree in Science, Business or Economics |
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Minimum 4 years of Purchasing/Sourcing experience |
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Strong PC Skills – Proficient in MS Word, Excel, PowerPoint, Access and Outlook |
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Excellent analytical skills as well as decision making, negotiating, developing peer relationships, organization and priority setting |
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Strong verbal and written communication skills |
| To be a good buyer, you should: | |
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Have the ability to make decisions, meet targets and work under pressure |
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Have a business-like approach and use tact and diplomacy when negotiating |
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Absorb and assess information quickly |
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Possess numerical skills to interpret statistics and make commercial decisions |
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Enjoy dealing with people, both in person and on the telephone |
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Have creative ability and an eye for detail |
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Have excellent business, planning and organizational skills |
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Have plenty of social confidence |
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common . devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
Data Centre Facility Technician The Data Centre Facility Technician is responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems located within our Internet Data Centers located across Canada. |
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Responsibilities: |
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Quick and effective troubleshooting to diagnose mechanical and /or electrical systems failures and working with contractors to quickly resolve or mitigate interruption in services. |
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Perform basic preventative mechanical and/or electrical maintenance. |
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Systematically troubleshoot various facilities systems. |
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Complete maintenance of related electrical drawing documentation and projects. |
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Works directly with contractors until assignments are satisfactorily completed. |
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Liaise with Customer Implementation Specialist team for server collocation setups. |
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Liaise with Network Administrators and Managed system administration for all required internal Primus installs and on-going support. |
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Perform weekly generator testing./td> |
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Co-ordinate the flow of work orders & sequence of steps initiated by the work orders to ensure completion of action items outlined |
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Coordinate all new device installations in server room. |
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Maintain adequate supply levels for Ethernet patch cables, power cables, KVM gear, etc. |
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Perform daily and weekly server room clean up. |
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Keep our internal WIKI documentation up to date as processes and systems change and improve. |
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Keep network diagrams for collocation and server room , physical layout, electrical and mechanical schematics up to date. |
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Perform weekly power system audits. |
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Perform emergency cabling and patch cables. |
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Assigning IP space and DNS setup for collocation clients. |
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Perform emergency reboots on client collocation systems. |
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Maintain data center security. |
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Use IP Monitor software to maintain Primus and collocation client systems. |
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Performing Primus Canada and collocation client system backups and tape swaps. |
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Maintain security integrity at Primus based on security policies. |
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Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre. |
Qualifications: |
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1-3 years of ISP experience. |
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Knowledge of Internet networking and associated hardware. |
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Knowledge of Unix system and IP network |
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Working knowledge of pumps, compressors, boilers, chillers, facilities HVAC systems is necessary. |
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Working knowledge of UPS systems and associated switch gear. |
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Working knowledge of standby generator systems and associated switchgear. |
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Working knowledge of sprinkler systems/ fire alarms systems testing, building management systems). |
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Experience operating and controlling large, complex electrical and mechanical systems. |
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Must posses excellent analytical, problem solving and decision making skills. |
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Comprehension of common predictive and preventative maintenance techniques. |
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Proven discretionary judgment with ability to resolve both routine and non routine issues. |
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Attention to detail with an ability to follow through on project objectives. |
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Proven communication skills and exceptional service attitude. |
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Ability to work in a team based environment with other facilities and technology professionals. |
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Demonstrated ability to handle a multi-tasking environment. |
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General knowledge of electric systems and components. |
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Strong mechanical aptitude. |
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Working knowledge of DVM.s and other associated electrical/mechanical measurement tools. |
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Experience working with hand tools. |
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Ability to read and understand mechanical/electrical blueprints and single line diagrams. |
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Customer care experience, an asset. |
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Shifts include emergency on-call and shift work including midnights, weekends and on-call. |
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Project management experience (PMP), ITIL certification, mechanical/electrical service experience, Sigma6/Prince2, building control systems, access control systems, CAD, Drafting experience are all considered valuable assets for this role. |
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Post Secondary education in Networking and/or equivalent. |
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Graduation from a trade school or apprenticeship in a mechanical/electrical trade or equivalent experience. |
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Basic understanding of IP networking. |
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Good understanding of Electrical and/or Mechanical systems. |
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Good client and interpersonal skills. |
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Ability to work unsupervised. |
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Basic knowledge of Windows operating environment. |
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Basic knowledge of network wiring. |
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Basic knowledge of KVM systems. |
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common . devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
Network Analyst – Core Services The Network Analyst, Core Services is responsible for researching, designing , planning and co-ordinating network upgrades, enhancements, improvements and/or newly required service deployments and providing training and support to level3 operational support teams. This position plans, analyses and optimizes the network, identifies network change control factors, participates in testing the changes & compiles test data for service deployments, prepares detailed documentation and network diagrams and issues work orders to the respective departments within Primus. |
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Responsibilities: |
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Architect & Develop next generation IP based network services. |
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Architect & Develop next generation Data Center Network Services |
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Develop & Maintain MPLS Traffic Engineering policies. |
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Develop & Maintain Engineering Policies for Network QoS for Primus Services. |
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Develop & Maintain Network Engineering Standards & necessary engineering guidelines for Operational support & Provisioning Teams. |
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Develop Network Testing & Network Migration Plans for new deployments. |
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Proactively Identify & develop plans to mitigate risks within the network. |
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Provide training & engineering support to 3rd level operational support teams. |
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Plan, identify and analyze costing considerations of upgrades as well as new network deployments. |
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Identify network change control factors when planning a network change. Participate in testing of the required changes, track change control factors and compile test data for service deployments. |
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In a test lab environment, research new network services and deploy requirements in the test lab. |
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Develop Scripts to automate software upgrades, password changes, provisioning, troubleshooting and collect network data. |
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Prepare detailed documentation and Network diagrams on: |
| Hardware specifications | |
| Software specifications | |
| Backplane | |
| Costing | |
| Circuits | |
| Configurations | |
| Design/architecture/infrastructure | |
| Protocol interaction | |
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Prepare documentation on network plans (upgrades/new deployments) for distribution purposes to help operational teams with their training requirements and understanding network upgrades and/or new deployments. |
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Issue work orders to operational teams (Network/Service Platforms, NOCC, Field Services etc.) for deployment of services. Ensure that network operations team fully understands the requirements and benefits of the new deployments or enhancements prior to implementation. |
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Co-ordinate the flow of work orders & sequence of steps initiated by the work orders to ensure completion of action items outlined. |
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Other duties and projects, as assigned. |
Qualifications: |
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5 years of Network Engineering, Planning and Designing experience in a Telecom environment. |
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Excellent hands-on experience in IP backbones and IP services. |
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• Telecommunications background required with an In-depth knowledge of MPLS, IPv6, Cloud Computing, DR Solutions, VoIP and Broadband Services |
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3 years hands-on experience with MPLS. |
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4 years hands-on experience with BGP (national ISP experience preferred). |
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3 years experience on writing scripts for automation. |
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3 years experience with IP test gear (IXIA). |
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Thorough knowledge of OSPF & IS-IS routing protocols. |
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Excellent hands-on experience on various vendor Routers and Switches including Cisco ASR9K, Nexus7K,5K, 6500 |
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Minimum Education: Post Secondary education in Networking or equivalent. |
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Preferred Education: Post Secondary University education in Networking or equivalent. |
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CCIE, CCNP, JNCIS, CISSP, PMP is a definite asset. |
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Working knowledge of . Windows, MS Word, Excel, Access, Power Point, and Outlook. |
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Excellent hands-on experience in IP backbones and IP services. |
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Thorough knowledge of IGP routing protocols. |
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Thorough knowledge of QoS Policies & Implementation. |
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Thorough knowledge of L2/L3 Multilayer Ethernet Switching environments & Associated Protocols. |
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Understanding of Project Management Methodologies desirable. |
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Strong interpersonal & communication skills for effective inter departmental interaction. |
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Capability to sell ideas, concepts and propose solutions to peers and senior management. |
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Experience with VoIP an asset. |
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Excellent analytical and problem-solving skills. |
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In-depth knowledge of telecommunications business, operations, functions and processes. |
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Knowledge in current/emerging technologies and application development methodologies. |
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.