About Primus
Sales & Marketing Career Opportunities
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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Sales Manager Reporting to the Regional Sales Director, the Sales Manager is responsible for consistent and profitable growth in sales revenue for the Alberta Direct Sales team. Based in Edmonton, AB, this position communicates and manages defined sales objectives to ensure booked revenue, quotas and budgeted revenues are met. Regular sales reporting and communication of sales results, as well as coaching and development for team members are key drivers in positively influencing sales processes and results. |
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| Responsibilities: |
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Manage, direct, coach and motivate the sales team to achieve sales quotas as defined for the sales team |
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Define and communicate the sales tactics for the team |
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Monitor and report daily sales activity and support the achievement of individual quota attainment |
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Ensure employees are fully trained and informed regarding products/services, and have access to adequate information necessary to maximize sales |
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Maintain as much field contact/coaching as possible to be knowledgeable of our marketplace and to assist in team members’ development. |
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Work with the Product Management to support the launch of new products/services and sales promotions. |
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Assist in development of sales training and marketing aids, literature and brochures, catalogs displaying advertising and similar materials, price lists, technical instructions and sales promotion projects |
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Consistently monitor and evaluate the team operations in search of methods/tools to optimize the process |
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Work with Director to recommend and implement procedural changes to maintain high level of customer satisfaction |
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Conduct weekly sales meetings with staff to identify and resolve departmental and customer service issues |
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Ensure adequate staff is available at all times to meet the business needs – identify recruitment needs, as required and participates and/or conducts the recruitment and hiring of enthusiastic, resulted-oriented sales professionals |
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Conduct performance evaluation of the direct reports and provide effective suggestions, constructive criticism and positive feedback on staff performance |
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Conducts reviews on individual performance to ensure quotas are being achieved and takes appropriate action to guide sales team |
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Ensures team members submit on a regular basis activity /sales reports |
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Provide reporting on specific campaigns, ROE and/or regional sales events |
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Maintain strong cross functional relationships within the company to maximize the customer experience |
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Other duties and special projects as assigned |
 What We’re Looking for In You: |
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5 – 10+ years Sales and Management experience. Must have experience in managing high value corporate accounts. Strong demonstrated ability to coach, develop, recruit, hire, train, manage and motivate employees |
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Previous relevant experience in telecom or a similar technology is a definite asset |
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Education: Post Secondary Education in Business or related discipline |
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Excellent planning, organizational, analytical and leadership skills |
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Ability to integrate marketing, financial, and operational disciplines to maximize business performance |
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Ability to develop cost-effective techniques, practices, and controls |
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Knowledge of external factors influencing business performance |
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Ability to work effectively with executive, senior managers and independently |
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Self-motivated and results oriented. Excels with ambiguous situations as an opportunity to show leadership |
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Strong team player with the ability to persuade, influence and negotiate partnerships with prospects and internal and external customers |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) |
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Ability to overcome resistance, and solve problems |
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Ability to propel and maintain cross functional resources and relationships with prospects and internal and external customers |
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Ability to conduct and manage multiple projects and priorities |
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Excellent problem solving skills and ability to meet demanding time constraints |
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Excellent computer skills with strong MS Office skills |
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Requires Frequent Local Travel and use of a personal vehicle; regular travel is also required between Edmonton and Calgary to support remote team |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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TECHNICAL SALES SPECIALIST The Technical Sales Specialist is responsible for providing pre and post sales technical support to Direct Sales Channels. This position develops technical solutions based on customer requirements, assists in pricing solutions, ensures timely provisioning of solutions by interfacing with required internal departments, co-ordinates implementation of external services with vendors and prepares required documentation & aids as per client’s needs. The Technical Sales Specialist is also responsible for training and upgrading technical skill levels of the sales channels and aiding in the definition and launch of new data services. |
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| Specific Duties Include: |
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| Technical Support for Direct Sales and Channels Sales: | |
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Meet with clients to review their needs and design solutions based on company products and services, using a consultative approach. |
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Make presentations to both customers and sales personnel, providing basic system layout and design. |
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Review all data contracts and ensure technical accuracy (as requested by the Regional Sales Director). |
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Liaise with Network Operations and Internet Services Groups to ensure timely implementation of customer’s requirements and technical feasibility of the solution. |
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Work with outside vendors to co-ordinate the implementation of external services, where required. |
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Produce a technical scope of work on all orders over $500. |
| Training: | |
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Train the Sales team (Account Executives, Agents and Enterprise Client Managers) on all current and future data services. |
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Provide technical updates, network designs as per requirements. |
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Participate in sales calls to assist sales staff in meeting client’s needs, provide technical support and maintain current knowledge of market conditions and customer needs. |
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Develop a comprehensive curriculum for training sales channels. |
| Aiding Product Development in the definition and launching of new services: | |
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Aid in the planning and execution of new product initiatives i.e. ISDN, DSL and co-location |
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Providing programs and direction to these assigned products; guidance in the definition, specification and background information for new products and product line extensions |
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Maintain strong cross-functional relationships within functional areas of company related to success of the process |
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Occasional travel to off-site locations and other duties, as required |
What We’re Looking for In You: |
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1-3 years experience in Data services and IP commercial products. |
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Comprehensive understanding of Data Services; Frame Relay, various types of Internet Access, Port Speeds, ATM, and other relevant applications |
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Sales experience in telecommunications industry with a strong understanding of the sales process and cycle |
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Project management and/or consulting sales experience would be an asset |
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Critical Path Management / Timelines implementation/experience would be an asset |
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Post secondary education in a related field preferred |
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Previous telecom sales/support experience and knowledge of Primus’ product portfolio is an asset |
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Demonstrated ability to exercise professional judgment and act independently is required in order to ensure the best possible delivery/experience |
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Excellent interpersonal and customer relationship skills |
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Strong written/verbal communication skills and professional presentation skills required |
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Proficient with Microsoft Office (MS Excel, Power Point, MS Project and Outlook) |
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Understanding of Network Diagrams required, with experience using Microsoft Visio |
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Able to work on numerous projects simultaneously and to adhere to strict timelines |
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Solid team player |
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Position requires use of personal vehicle |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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SALES ASSOCIATE |
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| Responsibilities: |
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Answer incoming sales inquiries, providing outstanding sales service to potential and or existing residential customers while maintaining the defined objectives |
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Increase revenue generation by maintaining/exceeding the closing sale percentage benchmark and effectively selling Primus Canada’s product & services to residential prospects/callers (customers) |
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Maximize each sale opportunity by offering/upselling additional products and product add-ons such as features to increase potential revenue |
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Provide first call resolution to callers by providing detailed and accurate information regarding Primus’s products, services, payment options etc. |
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Update the order tracking database and complete all order entry during conversation with callers, ensuring that new customer information is recorded accurately |
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Efficient assessment of caller’s product/service needs within Primus’ wide range of products/services/brands |
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Perform clerical/post call processing tasks associated with incoming sales calls |
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Other duties, as assigned. |
What We’re Looking for In You: |
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Bilingual in French/English – other languages a definite asset |
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Minimum high school education – post secondary |
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1- 2 years of Sales experience required |
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PC Skills – working knowledge of MS Word, Excel, and Outlook. |
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Working knowledge of Windows XP |
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Ability to sell, persuade and negotiate |
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Self-motivated and results oriented with the ability to provide solutions to address prospects/callers needs and issues |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral) |
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Strong multi-tasking ability |
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Excellent interpersonal, sales and customer service skills |
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Excellent telephone etiquette and keyboarding skills |
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Strong team player |
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Ability to work effectively within a team to meet/exceed team objectives/goals/incentives |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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TEAM MANAGERS, SALES / CUSTOMER CARE We are seeking results-oriented and driven leaders interested in the successful operations of Primus Canadas Residential Sales or Customer Care teams in our Edmundston location.
The Team Manager, Sales or Team Manager, Customer Care is responsible for the smooth operations of the Residential Sales team (Inbound Sales, Outbound Sales and Telesales) or the Residential Customer Care team by ensuring high productivity and efficiency with the teams work to deliver high level internal/external customer satisfaction. Specific areas of responsibility include maintaining departmental service levels and sales / call statistics, assisting the Manager in staffing and scheduling of the unit, on-going coaching and training, monitoring and providing feedback to Employees. This position oversees the day-to-day administration of the assigned Sales or Customer Care teams and addresses escalations from the staff to resolve customer prospects issues or customer problems. |
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Essential Knowledge & Skills: |
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| Those who have demonstrated success in a Team Management role with a solid background and experience in Sales and/or Customer Care as well as a call centre environment are encouraged to apply. You will also have developed skills, experience and education that includes: | |
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Demonstrated experience in team management, leadership or supervisory capacity |
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3+ years experience in Sales and/or Customer Care within a Call Centre environment |
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Minimum high school education post secondary preferred |
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Strong leadership/supervisory skills and motivational abilities |
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Knowledge of different coaching and motivation techniques |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation). Ability to efficiently respond to prospects and/or customer inquires |
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Strong analytical ability required in order to be comfortable working with numbers, data analysis and forming recommendations based on quantitative information |
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Demonstrates excellent organization, time management, problem-solving and multi tasking skills with a focus on results |
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Excels with ambiguous situations as an opportunity to show leadership |
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Strong team player with the ability to work independently and develop partnerships with internal and external clients |
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Strong interpersonal skills for effective interaction with clients and employees |
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Professional and friendly with the ability to persuade, negotiate and provide excellent customer care |
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Ability to participate in meetings, conduct and lead discussions as well as presentations |
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Strong knowledge of MS Word, Excel, Outlook, Windows XP |
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Bilingual in English and French |
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May require evening, weekend and/or holiday shifts |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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SALES EXECUTIVE Members of the Business Services Direct Sales team at Primus Canada are responsible for selling the full portfolio of Primus Business Services’ world class Data and Voice solutions. The Account Executive contributes to the maximization of profitable revenue through acquisition focused solution selling and by proactively developing strong new client relationships and sales opportunities. |
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| Responsibilities: |
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Target the upper end of the SME market by leveraging Primus’ managed network services, managed hosting, hosted PBX and business continuity solutions |
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Generate net new - profitable recurring revenue to achieve and surpass individual and team revenue objectives |
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Execute and develop new client relationships through aggressive cold calling, understanding the clients requirements, and closing sales |
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Create and deliver client proposals coordinating with Technical Sales Specialists, network engineering, and other internal contacts to develop the proposal strategy and solution |
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Interpret clients complex technical needs and deliver understandable business solutions |
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Demonstrate leadership, influence teamwork and develop partnerships with internal and external clients |
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Maintain strong cross-functional relationships within the company to maximize the customer’s experience |
Essential Knowledge and Skills: |
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A true sales professional with proven success in a "hunting/acquisition" based, solutions selling role. Hands-on experience selling of high tech products and services from software, hardware, phone systems or data network solutions is an asset. Must also have experience in managing high value corporate accounts. |
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Experience selling solutions to upper end of SME markets such as managed services, infrastructure management, business continuity, as well as strong working knowledge of the selling process |
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Self-motivated and results oriented with the ability to open doors at the "C" level, and develop strategic plans and solutions to address complex client needs and issues |
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Strong team player with the ability to influence, lead, and develop partnerships with internal and external clients |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) |
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Ability to overcome resistance, and solve problems |
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Ability to propel and maintain cross functional resources and relationships to deliver customized and valuable solutions for the client |
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Excels with ambiguous situations as an opportunity to show leadership |
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Post secondary education (University degree or equivalent) |
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Telecommunications training and experience an asset |
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Requires Frequent Local Travel |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
