TeleConferencing (Conference Calling)
Anytime TeleConferencing
Primus Anytime TeleConferencing is a conference calling service that requires no reservations with as many moderators as required!
In addition, Primus operators are available 24/7 to assist at any time.
With Primus Anytime TeleConferencing, each moderator has one dial-in number and a pass code that is always active. A company may have as many moderators, (people able to book their own conference calls) as they require. This means that the moderators never have to reserve another conference call. They have the ability to conference call whenever they choose, with any number of participants. They also have the added comfort of knowing that Primus operators are available 24 hours a day, 7 days a week to assist them at any time before, during or after their conference calls.
Anytime Plus TeleConferencing
If you don’t want the hassle of arranging a conference call yourself, take advantage of Primus Anytime Plus TeleConferencing! Our professional operators can connect all participants for you – in whatever order you’d like!
Primus Anytime Plus TeleConferencing Services offers all of the features and functionality of Primus Anytime TeleConferencing Services with the addition of Dial Out Operator services. Primus’ professional operators can dial all your participants, in the order specified and then connect them to the conference call. They can also offer the Moderator a customized introduction, roll call, call recording and a sound check. Once the conference call is underway, the operator exits the call, but remains on standby should the Moderator require further assistance.
To access Primus Anytime Plus TeleConferencing, the basic subscriber may call Customer Service or their Primus representative and request this. The Primus representative will complete the appropriate paperwork (Operator Dial Out Reservation Form) and submit it to conferencereservations@primustel.ca. Operator Dial-Out charges will apply.
Existing Customers
To start or participate in a TeleConferencing session:
If you already have an account or are a participant in a TeleConferencing session, click the button below to login.
Anytime TeleConferencing: Features
Entry/Exit Tones:
Distinct Tones let the participants know when parties enter or exit the conference call. The Moderator can deactivate this feature.
Name Prompt:
Incoming participants are prompted to record their name prior to entering the conference call. By pressing *8, the Moderator can listen to an Automated
roll call, hearing the participants recorded names.
Name Announce:
As a complement to Name Prompt, the Moderator can also have the Participants names played into the conference call as they enter or exit. This feature
adds to security but can be intrusive on larger conference calls.
Participant Wait:
The customer has the choice of allowing Participants to communicate before the Moderator has joined the conference call or to wait on hold with
music until the Moderator joins the conference call. With hold music, once the Moderator enters their Pass-Code, all Participants will be able to communicate.
Reference Codes:
The Moderator can associate a numerical accounting code to an individual teleconference.
Primus Anytime TeleConferencing Instructions
- Dial either of the teleconferencing dial-in numbers on your wallet card (TF or local).
- When prompted, enter the 7 digit Participant Code followed by the # (pound) key. This applies to Participants as well as Moderators.
- You will be prompted to enter * if you are the Moderator. If you are the Moderator, enter your 7 digit Moderator Code followed by the # (pound) key. Participants do not need this step to be connected to the teleconference.
- You are now connected to the teleconference.
User and Online Guides
Please choose from the following guides:
Please choose from the following Customer Care User Guides:
- Company administrators, select Primus Anytime TeleConferencing - Administrator Guide
- All other users select Primus Anytime TeleConferencing - Moderator Guide
Conference Calling Best Practices
Handy tips your clients want to keep in mind the next time they host a teleconference:
Before the conference call:
- Ensure that the information in your teleconference invitation is 100% accurate
- Clearly indicate the appropriate time zone
- Prepare and distribute an agenda for the conference call
- Assign a chairperson or moderator to control and direct the conference call
- Provide the moderator with a list of anticipated participants
- Prepare opening remarks
- Anticipate potential questions or issues that might arise
- Book your corporate boardroom well in advance of the conference call
- Check the sound quality of the boardroom phone
- For the best hands-free sound quality, always use a Polycom® or similar teleconferencing specific equipment
During the conference call:
- Place a “Do Not Disturb” sign on the boardroom door
- Turn off all cell phones and pagers and forward other phones in the room
- If possible, turn off the fans in the boardroom
- Close the windows and blinds to soften the sound
- Have drinking water available and use coasters for the glasses
- Place presentation materials in Mylar sleeves to eliminate shuffling noise
- Place coasters under the microphones to eliminate vibrations
- If you wear dangling earrings, remove them to avoid distracting noises
- Ensure that you start and end the teleconference on time
- Never put the telephone on hold or answer a second line during the conference – music or tones will disrupt the conference call
- Speak slowly and clearly
- Begin your call by greeting the participants and reviewing the agenda
- If a roll call is appropriate, use our automated roll call feature or have the operator perform the task
- Identify yourself by name and location before speaking
- When asking a question, address the individual by name and location
- Use the Mute function on your phone when you are not speaking. If your phone does not have one, press *6 to mute your line and *6 again to un-mute
- To keep background noise to a minimum, avoid unnecessary side discussions
- If your line is accidentally disconnected, immediately redial the original numbers
- Operator assistance is always available to all participants by pressing *0
- Share these tips with your other conference call participants
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