Travel the world with Primus Wireless

Primus Wireless uses GSM technology, which is the world standard for wireless communications. With our roaming agreements, you can use your phone in over 180 countries to stay connected with family, friends, and business associates from almost anywhere in the world.

Primus Wireless customers enjoy:

• Extensive global wireless coverage in over 180 countries
• Competitive roaming rates
• Reliable services that follow you as you travel

Roaming is automatically activated with your Primus Wireless service.

 

United States

U.S. roaming is automatically activated with your Primus Wireless service. From the East Coast to the West Coast, and almost everywhere in between, Primus Wireless offers you extensive coverage within the continental U.S., plus coverage in Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. Enjoy competitive rates from Primus Wireless!

Accidental Roaming

Please keep in mind that wireless network signals don’t respect borders.

If you're close to the U.S. border, you may accidentally roam on one of Primus Wireless’ U.S. partners' networks, even though you are on the Canadian side of the border.

To prevent any unwanted roaming charges:
1.   Make sure you check your handset display in a border area to ensure you're registered on the Primus Wireless network.
2.   Keep your handset on Manual Network Selection in a border area to prevent it from unintentionally picking up the signal of a partner network (refer to the handset's menu or user guide for details).

(a) Coverage

GSM networks in the U.S. operate on the same frequency as in Canada (850 and 1900 MHz). This means that your Primus Wireless phone will work in the U.S.

Please note that your wireless services will work in the U.S. just as they do in Canada, but there may be locations where services may not be available.

The map below shows you approximate GSM coverage while in the U.S.:

Click image to enlarge map

Note: This U.S. coverage map is a general representation of wireless coverage. The areas shown are approximate and subject to change. Actual coverage may vary and reception depends on system availability and capacity, system repairs and modifications, customer equipment, signal strength, as well as topographical, environmental and other conditions. Wireless handsets used in moving vehicles without an installed handsfree car kit will not receive optimal service quality and will pose a safety hazard. The coverage area is based on the most recent public information available as of June 2005.

 

International Travel

Going abroad? Perfect! With Primus Wireless’ international coverage, feel secure knowing that you can keep in touch with the people that matter most to you.

For a list of countries, in which we have roaming agreements click here.

Please note that international long distance is not automatically provided with your Primus Wireless service. To activate this feature, you will need to call customer service at 1-877-704-4269. You may be subject to a credit check.

(a) Handsets

For most countries, you'll need a handset that works on different frequency bands than in Canada.

Type of Handset	Where the handset can be used
Quad-band (850/900/1800/1900 MHz)	All countries except Japan & South Korea
Tri-band (900/1800/1900 MHz)	All countries except Anguilla, Ecuador, Japan, Montserrat, Panama, St. Kitts and Nevis, South Korea, and Turks & Caicos Islands.
Tri-band (850/1800/1900 MHz)	Anguilla, Brazil, Costa Rica, Ecuador, Montserrat, Panama, St. Kitts and Nevis, Trinidad and Tobago, Turks and Caicos Islands, and more than 60 countries that do not require multi-band handsets
Dual-band (850/1900 MHz)	Anguilla, Ecuador, Montserrat, Panama, St. Kitts and Nevis, Turks and Caicos Islands, and countries that do not require multi-bands.

Multi-band handsets are not required for roaming in Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, British Virgin Islands, Cayman Islands, Chile, Colombia, Dominica, Dominican Republic, Grenada, El Salvador, Jamaica, Mexico, Paraguay, Peru, Puerto Rico, St. Lucia, St. Vincent and the Grenadines, the U.S. Virgin Islands, or the U.S. Roaming in Japan or South Korea requires special rental handsets.

(b) Roaming in Japan

Roaming in Japan on the Vodafone or NTT DoCoMo networks requires the use of a special W-CDMA (3G) handset and your Primus SIM card. You can rent these special handsets at Tokyo’s Narita airport or Osaka’s Kansai airport.

For more information on roaming in Japan, please visit Vodafone or NTT DoCoMo.

(c) Roaming in South Korea

Roaming in South Korea requires the use of a special CDMA handset and your Primus Wireless SIM card. The CDMA handsets can be rented at the airport when you arrive.

For more information on roaming in South Korea, please visit KT Freetel or
SK Telecom.

(d) Coverage & Pricing (all rates are in Canadian dollars)

To make calling while traveling simpler, Primus Wireless has introduced 5 international roaming zones. In each zone, you’ll enjoy a flat rate per minute that depends on the type of call made (Local outgoing calls, incoming calls, long distance calls to Canada & the US, international long distance calls).

When roaming internationally, you are allowed to make local calls and receive calls. As well, you are allowed to make long distance calls back to Canada.

To confirm that we have an international roaming agreement with your traveling destination, check voice and/or data roaming availability and for rate info please call us at 1-800-806-3273.