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Wireless Safety

Cell Phone Safety
Primus would like to encourage all of our Wireless customers to know their Provincial laws regarding the use of cell phones while driving. Please consider the following safety precautions:

     1. Do not dial your phone when you are driving. Wait until you have stopped
         or pull over to the side of the road.      
     2. Never take notes while driving.      
     3. Consider having/installing a hands-free headset or speakerphone in your
         car so you can keep both hands on the wheel.      
     4. In dangerous driving conditions, consider letting Primus Wireless Voice Mail
         service take a message for you. You can always retrieve the message at a
         more convenient time.
E911

What is E911? Enhanced 911 (E911) is a new computer-aided system that will allow operators to respond more quickly and accurately when you call for help.

Phase One E911 provides emergency operators with your phone number to call you back in case the connection is lost and the area where you’re located via the wireless network antenna receiving your call. You must still provide your exact location.

Any customer registered on the Primus Wireless network in an area served by E911 will have access to E911 service. This includes Primus customers in their local area and Primus customers visiting another area in Canada.

In the future, Phase Two E911 will provide operators with even more precise information about your location in an emergency. These improvements will help emergency teams assist you better when every second counts.

Here are a few facts and things to bear in mind about 911 service with Primus Wireless.

  • 911 calls are free of charge. Primus does not charge you for airtime or long distance. Like all wireless subscribers in Canada, however, you pay a monthly access charge for the 911 system.
  • Calls to 911 from your Primus phone are subject to the same limitations as regular wireless calls. So if you’re underground or too far from a wireless network antenna, the quality of your call may be affected, or you may not be able to connect to the network.
  • In areas where 911 service is provided by the municipality or province, the local public safety access point will answer 911 calls. In areas where 911 service is not provided, calls to 911 will be automatically routed to a local authority best suited to handle the situation.
  • Always remember that 911 services are reserved for emergency situations only. For assistance in non-emergency situations, please contact your local police office.

How to report an emergency

     1. Immediately tell the operator that you’re calling from a wireless phone and
         provide your 10-digit phone number. At all times, stay calm and speak
         clearly.      
     2. Give the details of the emergency.      
     3. Remain on the line and follow all instructions provided by the emergency
         operators.      
     4. After the emergency operator ends the call, leave your wireless handset
         turned on in case the operator needs to call you back.

Do not program 911 into the speed-dial feature of your Primus phone as it may result in accidental calls placed to 911.